Making a client profitability map using a 2 x 2 matrix.
Category Archives: Metrics
Creating the Client Profitability Map
November 29, 2010 –
Twitter Efficiency Metric: Total Retweets /# of Followers
December 11, 2009 –
How is it Calculated? For a given period of time, it’s simply your total retweets (given by Klout, see yesterday’s post) divided by your total number of followers. Business Goal This metric points to is how much you are thought of as a thought leader from your follower base. Becoming a thought leader has benefits [...]
Twitter Engagement Metric: Follower Mention %
December 9, 2009 –
How is it Calculated? The amount of followers that have mentioned you with an @ message / Your total number of followers. The easiest way to get this one is by signing up for a free Klout account, and it will automatically be calculated for you. Business Goal Follower mention is an excellent engagement metric. [...]


